- How long does order processing take?
After you successfully place your order and complete payment, it typically takes 1-3 business days to process it. This includes inventory verification, rigorous product quality checks, and secure packaging. Processing time may be slightly longer during peak seasons or holidays.
- How long does shipping take after the package is shipped?
Delivery time depends on your chosen shipping method:
International Shipping: Expected delivery within 7-15 business days after shipment.
Domestic Shipping: Expected delivery within 3-7 business days after shipment.
Please note: Shipping time is affected by the logistics company and customs clearance speed at the destination. The above are estimated times.
- How can I track my order?
Once your package leaves our distribution center, the system will send an email containing a tracking number to your registered email address. You can use this tracking number to check the delivery progress in real time on the “Order Tracking” page of the fashpopcu.shop official website or the logistics carrier’s website. Logistics information typically begins updating within 24-48 hours of shipment.
- How is shipping calculated?
Basic shipping costs will be automatically calculated on the checkout page based on the total weight of the package and the delivery destination.
- What should I do if I need to change my shipping address?
If you find the address is incorrect after placing your order, please contact our online customer service within 12 hours. Once the order enters the shipping process or the package has been dispatched, we cannot change the delivery address.
- Why hasn’t my logistics information updated for several days?
This is normal. When a package is undergoing inter-regional transit or awaiting customs clearance at the destination, the logistics status may be inactive for several days. If your logistics tracking information has not been updated for more than 10 business days, please contact us immediately and we will investigate on your behalf.
- Do I need to pay customs duties?
Because the package is shipped internationally, the destination customs may levy import duties according to local laws. These fees are borne by the recipient. Due to differences in policies between countries, we recommend that you consult your local customs for detailed tax rates.
- How long do I have to wait to return or exchange an item if it doesn’t fit?
We offer a 30-day hassle-free return and exchange guarantee after receipt. If you are not satisfied with your chosen fashion item, please contact our service team within 30 days of receiving it, ensuring the item is in its original condition and tags are intact.
If you have any further questions, please feel free to contact us directly using the contact information at the bottom of the fashpopcu.shop page. We will respond within 24 hours.